Paul Hobbs Winery

What are the dates of the 2012 Spring Offering?

The order period runs from Thursday, February 9 at 12pm (PST) through Sunday, February 26 at midnight (PST).

Do I have to order online?

No, our two offerings in the spring and fall allow phone and fax orders. However, additional library and special offerings may be limited to online-only ordering.

Are there any advantages to ordering online?

Yes. The benefits of placing your order online include the ability to:
• Secure allocation and request additional bottles before we begin processing fax, phone and mail orders
• Modify billing and shipping information and enter multiple ship-to addresses
• Review order status at any time
• Place additional orders during the offer period for remaining allocated bottles

Is the online order system safe?

Yes. We have taken every possible precaution to ensure the safety of your information. Our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit. In addition, though we set up your initial Paul Hobbs Winery account, you are able to reset your password and enter your billing and shipping information. As always we will not sell or share your information outside of the Paul Hobbs Wines family.

What if I’ve forgotten my account password?

You may retrieve your password by going to the login page and following the prompts. A password will be emailed to you or click here.

How can I contact your office?

If you have any questions or problems regarding your order, please contact our office by phone at 707.824.9879, by fax at 707.824.5843, or by email at orders@paulhobbs.com. Our office is open Monday to Friday from 8am to 5pm PST.

Why are there no Paul Hobbs Winery signs visible from the road?

We do not have a public tasting room and only receive guests in small groups by appointment. For this reason, we do not have a signage on the road.

How do I set up my online account and/or change my email address?

Setting up your account is easy. You simply need a functional email address and access to the Internet.

• 1. Go to http://store.paulhobbswinery.com
• 2. Log in to your account using your email address and password. A password will be emailed to you or click here. For login assistance, please email us at orders@paulhobbs.com or call us at 707.824.9879.
• 3. To update your personal information, on click Manage Account in the upper right navigation.
• 4. For additional addresses (such as a Shipping address), go to My Address Book within the Manage Account section.

Why is my birth date required?

You must be at least 21 years of age to purchase wine. Paul Hobbs Winery is legally required to maintain the birthdates of its customers and all the people they ship to.

How do I place an order online?

Please make sure your account information is accurate before placing your order.

• 1. Go to http://store.paulhobbswinery.com
• 2. Log in to your account using your email address and password.
• 3. To order wine, select the quantity and add to cart.
• 4. To submit your order, use the Checkout button. You will be able to confirm or change order totals, addresses, and billing information.

What is "Remaining Allocation"?

Each customer receives an allocation of wines available for purchase from the offering during the order period. Your online account displays the remaining allocation of each wine. The allocation will recalculate during the order period depending on how much wine you have ordered.

Please note: Your allocation does not guarantee the availability of the wine; production is limited, and orders will be processed on a first-come, first-served basis.

How can I request additional bottles?

If your Remaining Allocation is 0, you may request additional bottles. Enter the quantity desired in the specified column in your shopping cart. Please note that the cost of the requested bottles does not reflect in your initial order total, shipping or taxes. If we are able to fulfill all or part of your additional request, we will automatically recalculate your order.

Can I change or remove wine in my Shopping Cart?

Yes. You can change your order by selecting a new quantity in the drop down box next to each item. To remove a wine from your shopping cart, select the x button.

Can I view the shipping and sales tax charges before I place my order?

You will be able to review Shipping and Sales Tax before confirming your order.

What are the payment options?

Only credit card payments will be accepted through our online order system. However, checks will be accepted for orders placed via mail.

What are my shipping options?

In our continued efforts to lower shipping costs for our members, we are now offering a temperature controlled ground option to all states open for direct shipping. While we still recommend two-day delivery to many states, we will continue to monitor weather if you should choose ground, to ensure the integrity of your wine. Please refer to the shipping table to look at the available options and charges for your state: shipping table.

California & Nevada residents may choose between UPS ground or Golden State (overnight), a private courier service. Please note that in rural areas, Golden State may be using private vehicles, but they will always be wearing a uniform.

CA and NV residents may choose Golden State overnight, however for parts of NV transit time may actually be two days.

Unfortunately, due to state restrictions, we are not able to ship to every state.

If you have an account with 55 Degrees, All Ways Cool, Stagecoach Express, Vinfolio, Vintrust, or WW Shipping Solutions, please use their company name and address for your shipping preference, and be sure to provide their phone number in the Shipping field. We will automatically eliminate your shipping costs if your account permits complimentary pick up.

Will Call option is available only for our spring and fall celebrations. Contact us to RSVP for the event.

If you have special requests regarding delivery date or time, please notify us at the time you place your order.

Please note that changes made after the order has shipped may be subject to additional charges.

Can we ship to all states?

No. Due to state laws, shipments are not available to AR, DE, IN, KY, MD, MT, MS, PA and UT. Due to state laws, customers shipping to OK, RI, SD and VT must be present at the winery to order. Click here for more information on shipping to your state.

What is a "3-Tier" shipment?

Shipments to customers in 3-tier states (AZ, LA, MA and NJ) must be routed via a 3-tier network of intermediaries in order to comply with those states’ laws. Please allow up to two weeks for delivery to these states.

What are the shipping charges?

We offer many shipping options in an effort to keep the costs as economical as possible. We charge only what it costs us to have your wine shipped safely and legally. We are very pleased to now offer a temperature controlled ground shipping option at no additional cost. The shipping tables are printed on your order form, and are also viewable online through our online store. Or simply click on the following link: shipping rates.

Please note that changes made after the order has shipped may be subject to additional charges.

Can I ship to multiple recipients?

Yes. You may use our online order system to ship to multiple addresses. When ordering wine, click on the drop down menu and choose a recipient or add a new address. At check-out, the wine will automatically be shipped to the requested address.

Can I change my order after submitting it?

You cannot make changes online to submitted orders. If you need to change an existing order, please contact our office via email or phone. You may however place an additional order anytime before the end of the offering period.

When will my payment be processed?

Credit card payments will be processed once your allocation is secured.

When will I receive my wine?

Weather permitting, unless otherwise requested, orders will ship beginning the week of March 19. Transit times vary by state. You will receive an automatic email confirmation with tracking numbers when the wines ship. Delivery times depend on the method.

Golden State takes one day. Ground service averages 1-7 days; Air takes 2 days; and 3-Tier takes 4-14 days. In some cases, your shipment may arrive in two or more separate boxes. All wine deliveries must be signed by someone at least 21 years of age.

What is the return policy?

We take great care to ensure the safe shipment of your order. However, if your wine has been visibly damaged during shipment, please contact us within 30 days of delivery to arrange for an exchange or refund.