Yes. The benefits of placing your order online include being able to:
• Submit order two days in advance of the order period • Secure allocation and request additional bottles before we begin processing fax, phone and mail orders • Modify billing and ship information and enter multiple ship-to addresses • Receive automatic order confirmation and emailed invoice • Review order status at any time • Place additional orders during offer period for remaining allocated bottles
Yes. We have taken every possible precaution to ensure the safety of your information. Our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through our site. In addition, though we set up your initial Paul Hobbs Winery account, we are allowing you to reset your password and enter your billing and shipping information. We decided this would be the best way to maintain the confidentiality and accuracy of your information. Finally, as always we will not sell or share your information outside of the Paul Hobbs Wines family.
What do I do if I’ve forgotten my account password?
You may retrieve your password by going to the login page and following the prompts.
Please contact our office if you need it again. When resetting your password and email address, please ensure that the password hint is helpful and the email address is functional.
If you have any questions or problems regarding your order, please contact our office by phone at 707.824.9879, by fax at 707.824.5843, or by email at orders@paulhobbs.com. Our office is open Monday to Friday from 8am to 5pm PST.
How do I set up my online account and/or change my email address?
Setting up your account is simple. You simply need a functional email address and access to the internet.
Go to www.paulhobbswinery.com/offering/
Log in to your account using your personal login ID or initial email address and password. For login assistance, please email us at orders@paulhobbs.com or call us at 707.824.9879.
On the right side of the screen, click on My Account.
Use the Edit button to change your incorrect personal information. Note: we will use this email address to confirm and update your order.
For additional addresses (such as a Shipping address), use the Add button
Please make sure your account information is accurate before placing your order.
1. Go to www.paulhobbswinery.com
2. Log in to your account using your email address and password.
3. Click on “Holiday Offering” to view the offering and your allocation limits for each wine.
4. To order wine, enter the quantity desired in the field and then press the Add to Cart button. The total will transfer to the Shopping Cart section on the right side of the screen.
5. To submit your order, use the gray Checkout button on the right side of the screen. You will be able to confirm order totals, addresses, and billing information.
Each customer receives an allocation of wines available for purchase from the offering during the order period. Your online account displays the remaining allocation of each wine. The allocation will recalculate during the order period depending on how much wine you have ordered.
Please note: Your allocation does not guarantee the availability of the wine; production is limited and orders will be processed on a first-come, first-serve basis.
If your Remaining Allocation is 0, you may request additional bottles by clicking on the "Additional Requests" category from our store’s home page. Add the quantity desired to the Shopping Cart. Please note that the cost of the requested bottles does not reflect in your initial order total, shipping or taxes. If we are able to fulfill all or part of your additional request, we will automatically recalculate your order.
Yes. The Shopping Cart on the right side of the screen displays an edit and delete icon next to each item. To change the quantity, click the pencil icon. To remove the item, click the trash can icon.
Can I view the shipping and sales tax charges before I place my order?
Yes. Click the Edit Shipping and Sales Tax Information link, located towards the bottom of the Shopping Cart section on the right side of the screen. It will produce an estimate based on the items in your Shopping Cart.
If you are ordering online, most ship-to states will offer a “Best Method” shipping option which corresponds to the method described on the back of your newsletter’s order form. As our order form indicates, customers shipping to CO, ID, MT, WA, and WY may choose Ground method instead of 2-Day Air, the default.
If you have an account with 55 Degrees, All Ways Cool, Vinfolio, Vintrust, WW Shipping Solutions, or Stagecoach Express, please use their company name and address for your shipping preference, and make sure to provide their phone number in the Shipping field. We will automatically re-calculate your shipping costs if your account permits complimentary pick-up.
Will Call option is available only during pick up week ends. Contact our office to make an appointment.
For more information and a complete table of shipping charges, please click on the Shipping Policy link in the shopping cart section of your account.
“Best Method” is the name our online store uses for the default shipping method to your state. We have carefully selected this method as the most economical in ensuring the safety of your shipment. As our order form indicates, the Best Method is: Ground for shipments to CA, NV, OR; 2-Day Air for shipments to AK, AL, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, LA, MI, MN, MO, MT, NC, ND, NE, NM, NY, OH, SC, TX, VA, WA, WI, WV and WY; and 3-Tier for the AZ, MA, and NJ. Customers shipping to CO, ID, MT, WA and WY may choose ground method instead of 2-Day Air, the default.
Due to state laws, shipments are not available to AR, KY, MD, MS, PA, and UT. Due to state laws, customers shipping to DE, KS, ME, OK, RI, SD, TN and VT must be present at the winery to order. Click here for more information on shipping to your state.
Shipments to customers in 3-tier states (AZ, MA, NJ) must be routed via a 3-tier network of intermediaries in order to comply with those states’ laws. Please allow up to two weeks for delivery to these states, with the exception of Arizona. For Arizona shipments, please allow up to 6 weeks for delivery, due to current state shipping restrictions.
Our shipping charges cover the cost charged by our fulfillment center, though we often subsidize these costs. The shipping tables are printed on your order form, and are also viewable online through our online store. Simply click the Shipping Policy link in the Shopping Cart section on the right side of the screen. Please note that the shipping charge for (1) 1.5L magnum = (2) 750ml bottles.
Yes. Use our online order system to ship to multiple addresses, including to gift recipients. On the Online Offering category page, select Add New from the Ship To drop-down list (located below the Add to Cart button). The Shopping Cart on the right side of the screen will distinguish among the Ship To addresses.
You cannot make changes online to submitted orders. You may however place an additional order anytime before the end of the offering period. If you need to change an existing order, please contact our office via email or phone.
Weather permitting and otherwise requested or noted, your order will ship during the first week of December. Transit times vary per state . You will receive an automatic email confirmation with tracking number when the wines ship. Delivery times depend on the method. Ground service is usually 1-3 days; Air is 2 days; and 3-Tier is between 4-14 days (for Arizona orders, please allow up to six weeks for delivery). In some cases, your shipment may arrive in two or more separate boxes. All wine deliveries must be signed for someone by at least 21 years of age.
We take great care to ensure the safe shipment of your order. However, if your wine has been visibly damaged during shipment, please contact us within 30 days of delivery to arrange for an exchange or refund.
